Because physical questionnaire delivery is expensive and time-consuming, Osmoz consulting provides CATI surveys to enable our clients to reach a large audience of respondents. The CATI system eases the data capturing process while generating the interview recordings. Both the data and the recordings are submitted to the client for further data quality control. We always meet the deadlines and guarantee a minimum of 50% successful calls. Our experienced field workers ensure thorough screening and rigorous validation of the data before delivery.
Our call centre services include the following:
We specialise in:
Piloting the survey
Before starting the survey, our fieldworkers review the questionnaire to ensure face validity. They also make a few preliminary calls (pilot) to identify the gaps in the questionnaire and help minimise the risk of potential errors or problems during the survey. To optimise the response rate, our fieldworkers do the following:
After completing the pilot study, our fieldworkers move on to the actual data collection. Each participant is called at least three to six times before the calls are deemed unsuccessful and all calls are recorded for quality purposes. Here are some expected scenarios:
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